Software and Applications

AI

• Teams Premium
• Removal of Unsupported AI Technology from Meetings

Franklin.edu

• I Need Access to, Assistance with, or a New Business Report
• Academic Resources for Franklin University Students
• Request for Disability Services
• Website Changes Needed
• The Center for Career Development
• CMS and Drupal Training

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Other Applications

• I Need New Software or Another Application
• I Need a Colleague Access
• Unable to log into Franklin University Library Website and Other Library Help
• Access Adobe Creative Cloud Products for Faculty and Staff
• IHI Assignments for Health Care Courses
• Installing and Activating FortiClient VPN Software

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Computer Science Applications

• Web-CAT
• Netlab Reservation Fails - Not Authorized
• Accessing the Einstein or Codd Servers using WinSCP
• Accessing the Einstein or Codd Servers using Putty
• Free versions of IDEs and Developer Tools

Microsoft Office

• Microsoft Office Professional Plus Download for Free
• Microsoft Office365 Download for MacOS
• Creating PowerPoint Presentations with Audio
• Screen Recording with Microsoft Stream
• Not Able to Sign Into Office for Mac
• Enabling Excel Add-in: Analysis ToolPak

OnBase

• Scanning Documents - Hyland OnBase Unity Client
• Retrieving Content - OnBase Web Client
• Retrieving Content - Hyland OnBase Unity Client
• Importing and Uploading Documents - OnBase Web Client
• Importing and Uploading Documents - Hyland OnBase Unity Client
• OnBase Forms and Workflow - OnBase Web Client

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