Audience: Franklin University students, and other university members.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Topics
- What Type of Account(s) Will I Have While Taking Courses
- How Long is My Account Active?
- How to Check if My Account Is Active?
- Transcripts and Further Steps Regarding System Access
- Further Information about Microsoft Email and Microsoft365 Account Access
What Type of Account(s) Will I Have While Taking Courses?
For most university services, you will use a single account while taking courses at Franklin University. This account will use a single sign-on password (SSO) to access systems like, your myFranklin dashboard, Canvas courses, Microsoft student email, Self Service payments and course registration, and more.
MFA is required for many systems as well.
How Long is My Account Active?
Your account to access most systems (myFranklin, Canvas, email, Self Service) will remain active for around 2 years after your last course is completed. After that, the account is deactivated by IT automation.
- Franklin University reserves the right to terminate or deactivate accounts at any time for security or other reasons. We do not guarantee that accounts access will remain active at all times.
We suggest not using your student email address for long-term needs such as subscriptions or important communications once taking courses is complete. Since your account is intended to be used while you are a taking courses, please plan for this access to be removed once done with taking courses.
Additionally, we suggest not saving long term projects in your student OneDrive (connected to your email account) if you stop taking courses. OneDrive access is removed as part of our automated account deactivation process.
Click here for more information about your Microsoft Account.
How to Check if My Account is Still Active
1. You can head to https://password.franklin.edu to recover your password.
- You can find detailed instructions for password recovery and changing your password here.
2. If your account is still active, you will be able to recover your password and then access your email by logging in at https://email.franklin.edu
Further Steps Regarding System Access
1. Transcripts
One of the most common reason that some former student wish to access their account is to view their transcripts. However, an active account is not needed to order an official transcript or view an unofficial transcript.
- Ordering Official Transcripts: https://www.franklin.edu/current-students/academic-resources/request-your-franklin-transcripts
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Viewing Unofficial Transcripts: https://unofficialtranscripts.franklin.edu
- To retrieve an unofficial transcript, students must enter the requested pieces of identification. If this matches a student record, their unofficial transcript will be displayed. To save the contents of the unofficial transcript, use your print menu to print-as a PDF or save-to a PDF file type.
2. Taking Classes
If your account has been deactivated, and wish to take more courses at Franklin University, we suggest reaching out to:
Finishing my degree: advising@franklin.edu
Starting a new degree: admissions@franklin.edu
3. Alumni
For Alumni (those who have graduated with a degree from Franklin University), you are able to request a limited Microsoft account for continued email-only access. To initiate this, please contact the Help Desk.
Microsoft Email and Microsoft365 Account Access
Franklin University's staff, faculty, adjunct faculty, active student, and some alumni email accounts are licensed through Microsoft email. However, not all licenses retain the same level of access. Please use the criteria below to help explain access levels based on user groups. Upon moving to a new user group (such as from active student to non-active student), access changes may not be reflected instantly, but will likely soon be as shown in the list below.
Full Access - Email, Access to Free Microsoft Office, OneDrive Storage, and more:
- Students currently enrolled in courses
- Actively teaching adjunct faculty (within the current term)
- Actively employed full time and part time faculty
- Actively employed staff members
Limited Access:
- Alumni who have contacted the Help Desk for extended account access (by request only).
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Email access only
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- Adjunct faculty that have active accounts, but are not teaching within the current term
- Adjunct faculty who fall into this group can still access online version of Office365 Applications such as Online Word, Online Excel, and Online PowerPoint. Click here for further details.
No Access
- Former students - after 2 years of no completed courses
- Former employees - after final day of employment