Audience: Employees new to Franklin University
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
IT Resources for Getting Started at Franklin
Welcome to Franklin University! As a new employee, there are several key technology items that you will need to be aware of as you begin. Please review the following training items and click on the links for additional information for anything you are not familiar with.
Information Security Best Practices
Before going further, please view this short series of videos on best practices for security on the internet, in your email, and with handling University data:
You are viewing this article in our IT support environment. You can access this area any time by navigating to https://support.franklin.edu. This is a searchable knowledgebase for common IT questions and can be used to start a Help Desk request if you cannot locate the solution you need.
https://password.franklin.edu contains tools to reset and recover your password. See this article for additional information.
Your Microsoft 365 account (email, Teams, SharePoint, etc) requires a second factor of identification (text message, authenticator app) as an extra layer of security. See this article for information on how to set this up.
You can always access your email on the web by going to https://mail.franklin.edu. You can also use Microsoft Outlook for PC/Mac, or you can download the Outlook app for Android or iOS to receive your email on your mobile device. See this training from Microsoft on setting up your mobile email.
Microsoft Teams is the primary internal file sharing and communication platform for the University. If you are not familiar with Microsoft Teams, please view some training videos below:
Microsoft Teams video training
OneDrive is used to backup and sync your important files and data. It is strongly encouraged to save all important documents to either a Teams or a OneDrive space. See this article for additional information about OneDrive.
If you have any further questions about any of these topics or about other technology resources at Franklin, you can schedule a training session with the IT department using the scheduling tool below. Additionally, you can submit a Help Desk request if you have any technology issues.
Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request