Audience: All Franklin University users with University Office365 email accounts.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
If you suspect that your account has been compromised in any way, please contact the Help Desk: email@example.com
The Help Desk can temporarily deactivate your account if our system administrators at any time suspect that your account might be compromised. Your account may be considered to be compromised it would be for one of the following reasons:
- Suspicious login activity
- Your account is listed in the results of a data breach on another site
- Spam or other abuse of service was reported for your account
If your account has been temporarily deactivated for any of the reasons listed above, please contact the Help Desk for account reactivation. firstname.lastname@example.org
Some advice for password management:
- Use a unique password for each of your important accounts like email, social media, and online banking.
- Keep your passwords in a secret place that is not easily visible.
- Use a long password made up of numbers, letters, and symbols.
- Try using a phrase that only you know and not based on personal identity factors such as birthdays or addresses.
- Do not share your passwords with other people.
Other account security standards:
- Please note that Franklin University will NEVER ask for your password through e-mail, so be wary of anything that says otherwise.
- Don’t enter sensitive or personal information on unsolicited websites or pop-up windows.
- Go to links yourself, rather than clicking on links in emails
- Don't click anywhere in suspicious e-mails—even in what may appear to be white space.
- Don’t open attachments in unexpected or suspicious e-mails or instant messages.
- Don’t send passwords, bank account numbers, or other private information in an email.
- Don't accept social media friend requests from people you don't know
- Don’t provide identity information, including credit card numbers, when you receive an unsolicited e-mail or phone call.
- Look for 'https://' and a lock icon in the address bar before entering any private information on a website
- Install and regularly update an anti-virus program that can scan email.
- If an email from a friend or colleague looks suspicious, call them and ask if the email is legitimate
- Call your financial institutions directly using the number found on the back of your credit/debit card or your monthly statement
- If a person is requesting for personal information from an unrecognized number, ask for a case number and then call back through the main number.
- Never use your University credentials (username/password) to login to other non-University websites
- Never respond to a request for your password sent by e-mail, even if the request appears legitimate.
- When in doubt about an email, contact the Help Desk.
For information about phishing emails and best practice tips, click here.