Email Training Guide

Audience: Franklin University members with questions about their Office365 email accounts.
Disclaimer: The results and functionality of the following article only apply to the audience listed above. 

Questions about Office 365 Email 

1. What is my email address?

Franklin University Students email addresses use the format of: 

• Students: <your username>@email.franklin.edu. Your username is what you use to log into MyFranklin and other systems.

Faculty and Staff email addresses are given to each user by their supervisor at the start of employment. 

2. How can I access my email?

You can log into your email using the following website: 

• mail.franklin.edu

You can also access your email on your mobile device using the Outlook App from Microsoft, which is available through the Apple App Store and the Google Play Store (further instruction links in the Office365 Email Features section below).

• To reset your password for myFranklin and email, Click Here

3. Can I download Microsoft Office through Office365? 

Yes. For more information on downloading Office, please Click Here.

Office 365 Email Features

Office 365: Mobile Phone Setup Reference

For iPhone and iPad email setup: CLICK HERE.

For Android device email setup: CLICK HERE.

Office 365: How to Automatically Forward Email to another Account (students only)

For step-by-step directions please go to Microsoft.

Note: Staff and Faculty are not permitted by HR to forward emails from University accounts to an outside account (such as Gmail, Yahoo, or other). For more information, please see: Email Retention Policy.

Office 365: General How-To Questions on Common Mail Functions

For details on functions such as, Create a Message, Reply To, Inbox Rules, Add a Signature, Conversations, etc., please go to Microsoft for step-by-step directions.

Office 365: Search for an item

For step-by-step directions and a video please go to Microsoft.

Office 365: Inbox Rules

For step-by-step directions and a video please go to Microsoft.

Office 365: Working with Attachments 

For step-by-step directions and a video please go to Microsoft.

Office 365: Deleted Items

Deleted Items folder: Messages remain in your Deleted Items folder for 30 days and are then automatically deleted.

When you click Delete on a message, or when you respond to a calendar invitation, it is automatically placed in your Deleted Items folder. Thirty days later, the message will be removed from your Deleted Items folder. If you're likely to want the message longer than 30 days, you should keep it in your Inbox or another folder instead of clicking Delete.

Office 365: Installing Microsoft Office

For information on how to download and install the full version of Microsoft Office, please click here to view the training.

Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request