Setup Email on Android Device

Audience: Anyone with a Franklin University issued Office365 email account. 
Disclaimer: The results and functionality of the following article only apply to your University issued Office365 account, and do not apply to other email accounts. 

There are 2 methods to configuring your University email on your Android device:

The Suggested Method - Downloading the Outlook app:

1. Find the Outlook app in the App Store (by Microsoft Corporation) and download it.

2. Open the app and select "Office365"

3. Sign in with your university email address and password

• firstname.lastname@franklin.edu (Franklin staff/faculty)
• username@email.franklin.edu (Franklin student)

The Alternate Method - Using the default Mail app on your device:

If you are a staff or faculty member, please sign in with your Franklin account at https://office.com Then complete the process for creating an app password. You can find instructions at this link. 

1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
2.  Type your full email address
   •  firstname.lastname@franklin.edu (Franklin staff/faculty)
   • username@email.franklin.edu (Franklin student)
3. If asked please for the account type please select, Exchange account. This option may be named Exchange ActiveSync or Corporate on some versions of Android.
4. Enter the following account information and select Next.
   
   • Domain\Username: Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.
     • firstname.lastname@franklin.edu (Franklin staff/faculty) 
     • username@email.franklin.edu (Franklin student)
   • Password: Use the app password that you created at the beginning of this process 
   • Exchange Server: m.outlook.com
5. Select Next, and your account should now be verified. You may customize which aspects of your account to synchronize, and then you are finished.

1. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
   • Email checking frequency: The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
   • Amount to synchronize: This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
   • Notify me when email arrives: If you select this option, your mobile phone will notify you when you receive a new email message.
   • Sync contacts from this account: If you select this option, your contacts will be synchronized between your phone and your account.
   • Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the email setup and start using your account.

NOTE - You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive e-mail.

Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request