Audience: Franklin University members.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Sometimes emails sent to a person will bounce back, or be rejected, for no apparent reasoning. Here are a few options to mitigate this issue.
1. Verify the spelling of the email prefix and suffix. A single incorrect character can cause the issue.
2. If you have emailed this recipient before, Microsoft email will save that entry to prepopulate the next time you start typing their name in the To field of the email. These saved entries can become corrupt. Use the X to the right of the entry to remove it. Then manually type their email address again. The new entry will be re-saved upon sending the email.
If problems continue with emails being bounced back after trying the steps above, please let us know.