Audience: Franklin University students handling their financial data using Self Service.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Topics
3. How to Declare Method of Payment
5. My Refund
6. My balance shown in Self Service is not the same when I go to make a payment
How to Make a Payment
If you owe money, payments can be made through the Self Service portal.
1. Log into Self Service using your student username and password.
2. Open the Student Finance Module.
3. After you have clicked Student Finance, you will land on your Account Summary page. If you have an amount due, next to it click the Payment Options button.
4. At this point, you will be redirected to the Payment Portal. Click Make a Payment in the left-hand navigation or using the Make a Payment button on the Overview screen.
5. Next, enter the amount you wish to pay.
6. Once you have entered in an amount or clicked on total balance, you will be directed to the payment method screen.
- For Credit or Debit Cards: There is a 2.75% service fee added on to your balance.
- For Bank Accounts: There is NO FEE. U.S. Account and Routing number will be required
Other Methods of Payment
There are a few other options for payment other than those shown above.
Option 1: Using a 529 Savings Plan
Option 2: Setting up a Payment Plan
Use Steps 1 - 3 in the How to Make a Payment section above to log into the Cashnet (payment vendor) website.
In the left-hand menu, you will see options to view Payment Plans.
Please note that you can switch between payment plans. The last plan will allow you to enter your own amount to split into payments.
Option 3: Get help with payments from relative or friend.
Cashnet (our payment vendor) allows you to invite others to assist with payments.
Use Steps 1 - 3 in the How to Make a Payment section above to log into the Cashnet website.
In the Overview menu, click on the Send a payer invitation button.
How to Declare a Method of Payment
Important: You will need to declare a method of payment for each trimester. It is important that the Student Financial Services Department is aware of how you intends to pay your balance.
All tuition and fees are due by the first day of class, and accounts considered delinquent after the first day of class could be placed on administrative restriction due to nonpayment. Therefore, if you intend to pay with Financial Aid, or employer reimbursement, please declare such methods of intended payment.
1. Log into selfservice.franklin.edu using your username and password
2. Open the Student Finance module.
3. After you have clicked Student Finance, you will land on your Account Summary page. If you have an amount due, next to it click the Payment Options button.
4. In the left-hand menu, you will see options to view Payment Plans.
5. You can declare method of payment using the links. Different methods of payment can be declared separately for each trimester.
How to Apply for Deferment
You can also apply for deferment using the links in the area for declaring payment method.
1. Log into Self Service using your student username and password.
2. Open the Student Finance Module.
3. After you have clicked Student Finance, you will land on your Account Summary page. If you have an amount due, next to it click the Payment Options button.
4. Click the deferment application link(s) based on the trimester for which you are applying for deferment.
For more information about deferment, please see the Deferred Tuition Payment section of the following page: https://www.franklin.edu/tuition-financial-aid/payment-options
My Refund
Important: If your first class for the trimester starts before the midpoint of the trimester, Franklin University’s financial aid is disbursed twice in every trimester. Half of your financial aid is applied in the first disbursement, and half in the second disbursement. Refunds are only distributed if there is a remaining credit to your account after both disbursements are applied.
To learn more about Financial Aid: https://www.franklin.edu/tuition-financial-aid/applying-aid
Obtaining my Refund
You can access your direct deposit information or other chosen method of refunds by visiting refundselection.com once your account is validated. If you need another personal code, please email sfs@franklin.edu or call 614.947.4700. If you have any questions regarding your set-up options you will need to contact myFranklin Card Customer Care (BankMobile) at 1.877.397.1092 between 8:00 am - 11:00 pm.
When can I expect my refund?
After the second disbursement is applied, you may expect to receive a refund check shortly thereafter or a direct deposit the following Friday.
You may find a disbursement schedule by scrolling down to the Disbursement Schedule area of the following page: https://www.franklin.edu/current-students/financial-services/financial-aid/disbursing-aid
For further questions, please email the Student Financial Services department: sfs@franklin.edu
Changes in my enrollment may affect my financial aid eligibility
Important: If you are planning to receive financial aid, it is important to understand that your enrollment hours and academic performance must remain at a certain level to continue to receive full benefits.
To learn more: https://www.franklin.edu/current-students/financial-services/financial-aid/things-affect-your-aid
My balance shown in Self Service is not the same when I go to make a payment
Please keep in mind that the balance shown in Self Services is a theoretical balance that shows what will happen if/when all financial aid is applied. However, if you attempt to make a payment before all financial aid is applied, you will be prompted to pay the balance without all of your financial aid being applied. To understand how financial aid is applied, please see the section above entitled My Refund.
