Audience: Franklin University Adjunct Faculty.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Starting out at Franklin University, there are numerous things track. Here are some common IT questions topics may arise as you begin your role. Please consult this guide below and let the Help Desk know how we can help.
Topics
- Password Setup
- Multi Factor Authentication (MFA)
- Payroll
- Email, OneDrive, and Teams
- How to Get Ahold of the Help Desk
Password Setup
Your password for most systems is single-sign-on (SSO), meaning that one password will be used to get into most systems for work. Your initial password will be given to you on your first day of work. Along with your initial password, you will be given your username and email address. Some systems across campus only work with your username, and others only with your email address. However, the password is the same for both.
- Please reset your password after successfully logging into your computer (instructions below). Passwords can be reset using your username (login for this application does not work with your email address) and initial password here: password.franklin.edu
- In the password manager application (password.franklin.edu), please also setup your recovery email address to prevent lockouts. For more information, please click here.
If you have any questions about the process or need help resetting your first password, you may contact the Help Desk. Our hours of operation and contact information is listed here: helpdesk.franklin.edu
Multi Factor Authentication (MFA)
Many services for Franklin University utilize Multi Factor Authentication (MFA) to keep our information safe. When first logging into your Outlook email, OneDrive, Teams, or other Microsoft application, you will be prompted to setup your MFA. MFA is mandatory and cannot be bypassed.
We have a helpful guide and video regarding MFA setup. Please click here for more information.
Payroll
Payroll setup is handled by our HR department. They will contact during your first weeks here regarding how to access the payroll system.
For further payroll instructions including use of the payroll MFA, please see the following article (requires Franklin University staff or faculty log in): Click Here
- Please note that the MFA system used for our payroll application is entirely different from the MFA system using for email and other Microsoft applications.
Email, OneDrive, and Teams
Email can be viewed on your computer using the Outlook application that is installed on all staff and faculty computers. Opening the application will walk you through setup of your mailbox. If email access is needed while away from your computer, you can log into mail.franklin.edu for mobile mail, or setup email on your mobile device.
Shared Email
If you have any questions about using Shared email accounts as needed for your role, click here for more information.
OneDrive
After logging into your Franklin University-issued computer, click on the Start Menu (Windows icon in lower left corner) and type OneDrive to search for the OneDrive application. This application is setup to backup your locally stored files on your computer to a cloud location. In other words, if your device were to ever break or get lost, any file backed up to OneDrive could easily be restored on a new computer.
After opening the application, please search the files in Windows Explorer (icon shown below).
If you see any of these icons next to files and folders, such files and folders are correctly backed up. However, if you see a Red X next to files or folders or if you see no icon at all, those items are not correctly saving to our storage space and are in danger of being lost in cases of computer failure or not having access to that computer.
Icons indicating file and folder backup
For more information about OneDrive, please click here.
Teams
Teams is a powerful application used for collaboration and communication. Professors can request either request a Teams Space for their course (please click here), or instead they and their students can use the Teams chat and collaboration features without a dedicate Teams Space (please click here).
How to Get Ahold of the Help Desk
As you get started, please reach out to our Help Desk is you are wanting a more thorough run through of any of these topics. Additionally, if you are missing any system access, we can either help with that access or point you in the correct direction.
Please reach out!
Hour and contact information are listed here.
Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request