Franklin University System Health

The following systems are administered or monitored by the University IT Department.

Service	Description	Health
BlueQuill	Undergrad Course System	Operational
Canvas	Doctoral / Graduate Course System	Operational
Gateway	University Mobile Application	Operational
Office365	Email, Teams, OneDrive, and More	Operational
Zoom	Online Meeting Platform	Operational
Student Information System	Self Service and Colleague	Operational
E-Textbooks	VitalSource, McGraw-Hill, Pearson, and more	Operational
Customer Relationship Manager	Mass communication platform	Operational
Document Management System	OnBase	Operational
Public Website	Franklin.edu	Operational
Admissions Application	apply.franklin.edu	Operational
Request Tracking System	Used for IT Requests	Operational
Business Reporting Service	Internal Reporting Tool	Operational
Network Resources	On-Campus WiFi and VPN	Operational

List of Issues

Service	Issue	Status
Pearson E-Textbooks and Courseware	Pearson is experiencing issues with their online services. The most common Pearson platform used in Franklin University courses is myLab. Pearson System Status	Discovered at 11:59 AM EDT, 11/25/2020 RESOLVED: Time undetermined.
Talisma	Many users unable to access the application and log in fails.	Discovered at 11:40 AM EDT, 11/24/2020 RESOLVED: at 11:51 AM EST, 11/24/20
myFranklin	The myFranklin landing page to enter Canvas or BlueQuill is slow to load courses, and in some cases is not loading at all.	Discovered at 7:57 AM EDT, 11/09/2020 RESOLVED: at 10:45 AM EST, 11/12/2020
Office365	Some services such as Email, Teams, and OneDrive not accepting log in.	Discovered at 2:45 PM EDT, 10/07/2020 RESOLVED: at 4:48 PM EST, 10/07/2020
Office365	Some services such as Email, Teams, and OneDrive not accepting log in.	Discovered at 5:58 PM EDT, 9/28/2020 RESOLVED: at 10:22 PM EST, 9/28/2020
Self Service	Users were not able to log into the service.	Discovered at 2:33PM EDT, 9/13/2020 RESOLVED: 9/13/20 at 4:19 PM EST.
Canvas	Canvas is experiencing a degradation of service. More information: https://status.instructure.com/	Discovered at 10:30AM EDT, 8/24/2020 Canvas is working on a fix. RESOLVED: 8/24/20 at 2:36 PM EST.