Below are IT Change Windows for which some systems may be down for planned maintenance.
- Tuesdays 12AM to 6AM US Eastern
- Fridays 12AM to 6AM US Eastern
The following systems are administered or monitored by the University IT Department.
| Service | Description | Health |
| myFranklin | Student and Applicant Portal to Franklin Services | Operational |
| Canvas | Franklin Online Couse Platform | Operational |
| Office365 | Email, Teams, OneDrive, and More | Operational |
| Zoom | Online Meeting Platform | Operational |
| Student Information System | Self Service and Colleague | Operational |
| E-Textbooks | Yuzu, McGraw-Hill, Pearson, and more | Operational |
| Customer Relationship Manager | Slate mass communication platform | Operational |
| Document Management System | OnBase | Operational |
| Public Website | Franklin.edu | Operational |
| Admissions Application | apply.franklin.edu | Operational |
| Pathway Portal | Transfer Application Portal for College Partners | Operational |
| Request Tracking System | Used for IT Requests | Operational |
| Business Reporting Service | Internal Reporting Tool | Operational |
| Network Resources | On-Campus WiFi and VPN | Operational |
| Payroll System | Used for employee time tracking and payment services | Operational |
List of Recent Issues
| Service | Issue | Status |
| Payroll System |
Our payroll vendor is experiencing a large outage. They are aware and are addressing the issue. |
Reported at 9:30 AM EST on 7/19/2024
RESOLVED: 12:45 PM EST on 7/19/24 |
|
Student Information System |
Navigating self service is not working. Parts of Colleague are not operating as well. |
Reported at 7:34 AM EST on 7/19/2024 RESOLVED: 8:45 AM EST on 7/19/24
|
|
E-Reader |
Some resources available via the BNC e-Reader are not available in courses. |
Reported at 1:00 PM EST on 4/14/2024 RESOLVED: 8:00 AM EST on 4/14/24 |
|
Self Service |
Selfservice.franklin.edu is not loading. |
Reported at 10:30 AM EST on 4/5/24 RESOLVED: 11:02 PM EST on 4/5/24
|
|
myFranklin Login Not Working |
MyFranklin is not allowing for student and professor authentication and does not reach the page to enter a password after entering a username. |
Reported at 1:50 PM EST on 2/9/24
RESOLVED: 2:16 PM EST on 2/9/24
|
|
Colleague and Self Service |
Some are unable to log in. |
Reported at 8:25 AM EST on 11/30/23
RESOLVED: 8:43 AM EST on 11/30/23
|