Below are IT Change Windows for which some systems may be down for planned maintenance.
- Tuesdays 12AM to 6AM US Eastern
- Fridays 12AM to 6AM US Eastern
The following systems are administered or monitored by the University IT Department.
| Service | Description | Health |
| myFranklin | Student and Applicant Portal to Franklin Services | Operational |
| Canvas | Franklin Online Couse Platform | Operational |
| Office365 | Email, Teams, OneDrive, and More | Operational |
| Zoom | Online Meeting Platform | Operational |
| Student Information System | Self Service and Colleague | Operational |
| E-Textbooks | Yuzu, McGraw-Hill, Pearson, and more | Operational |
| Customer Relationship Manager | Slate mass communication platform | Operational |
| Document Management System | OnBase | Operational |
| Public Website | Franklin.edu | Operational |
| Admissions Application | apply.franklin.edu | Operational |
| Pathway Portal | Transfer Application Portal for College Partners | Operational |
| Request Tracking System | Used for IT Requests | Operational |
| Business Reporting Service | Internal Reporting Tool | Operational |
| Network Resources | On-Campus WiFi and VPN | Operational |
| Payroll System | Used for employee time tracking and payment services | Operational |
List of Recent Issues
| Service | Issue | Status |
| myFranklin |
The myFranklin website is currently not loading after users attempt to log in. |
Reported at 8:00 AM EST on 3/6/2025
RESOLVED: 8:28 PM EST on 3/6/25 |
| Canvas |
Using Office365/OneDrive files in Canvas is currently not working. As a workaround, please first download any files from OneDrive onto your computer when needing to upload that file to Canvas.
Update: Instructure (parent company for Canvas) is now reporting this issue on their side, meaning the root cause may be larger than we originally thought: "Some users might encounter errors when authenticating O365". |
Reported at 11:50 AM EST on 3/1/2025
RESOLVED: 12:10 PM EST on 3/3/25
|
| Canvas |
Instructure is experiencing a significant outage with its learning management system Canvas. They are aware of the situation and are working to address the issue.
|
Reported at 8:54 AM EST on 2/13/2025
RESOLVED: 9:23 AM EST on 2/13/25
|
| McGraw-Hill |
McGraw-Hill is experiencing a significant outage with education tools, including e-textbooks and Connect. They are aware of the situation and are working to address the issue. |
Reported at 3:00 PM EST on 1/19/2025
RESOLVED: 5:20 PM EST on 1/19/25 |
| Payroll System |
Our payroll vendor is experiencing a large outage. They are aware and are addressing the issue. |
Reported at 9:30 AM EST on 7/19/2024
RESOLVED: 12:45 PM EST on 7/19/24 |
|
Student Information System |
Navigating self service is not working. Parts of Colleague are not operating as well. |
Reported at 7:34 AM EST on 7/19/2024 RESOLVED: 8:45 AM EST on 7/19/24
|
|
E-Reader |
Some resources available via the BNC e-Reader are not available in courses. |
Reported at 1:00 PM EST on 4/14/2024 RESOLVED: 8:00 AM EST on 4/14/24 |
|
Self Service |
Selfservice.franklin.edu is not loading. |
Reported at 10:30 AM EST on 4/5/24 RESOLVED: 11:02 PM EST on 4/5/24
|