Below are IT Change Windows for which some systems may be down for planned maintenance.
- Tuesdays 12AM to 6AM US Eastern
- Fridays 12AM to 6AM US Eastern
The following systems are administered or monitored by the University IT Department.
| Service | Description | Health |
| myFranklin | Student and Applicant Portal to Franklin Services | Operational |
| Canvas | Franklin Online Couse Platform | Operational |
| Office365 | Email, Teams, OneDrive, and More | Operational |
| Zoom | Online Meeting Platform | Operational |
| Student Information System | Self Service and Colleague | Operational |
| E-Textbooks | Yuzu, McGraw-Hill, Pearson, and more | Operational |
| Customer Relationship Manager | Slate mass communication platform | Operational |
| Document Management System | OnBase | Operational |
| Public Website | Franklin.edu | Operational |
| Admissions Application | apply.franklin.edu | Operational |
| Request Tracking System | Used for IT Requests | Operational |
| Business Reporting Service | Internal Reporting Tool | Operational |
| Network Resources | On-Campus WiFi and VPN | Operational |
List of Recent Issues
| Service | Issue | Status |
|
SRC Portal |
The SRC portal is not allowing for log in. |
Reported at 4:02 PM EST on 8/12/22
RESOLVED: 8:16 AM EST on 8/13/22 |
|
Colleague |
Not allowing for new session logins. This outage is not affecting Self Service. |
Reported at 11:44 AM EST on 8/09/22
RESOLVED: 12:07 PM EST on 8/09/22 |
|
Franklin.edu Website |
503 Error when attempting to access for some website visitors.
The University Application for Admission is still working correctly: https://apply.franklin.edu/ |
Reported at 3:14 PM EST on 4/05/22
RESOLVED: 4:39 PM EST on 4/05/22 |
|
myFranklin |
The myFranklin login page is currently not working for authentication. Our admins are working to restore access
UPDATE: Resolved |
Reported at 7:40 PM EST on 3/04/22
RESOLVED: 10:29 AM EST on 3/05/22 |
|
myFranklin Login and Franklin.edu Website |
Franklin.edu websites, including the myFranklin login page are currently down and not reachable.
UPDATE: Resolved |
Reported at 8:09 AM EST on 2/08/22
RESOLVED: 2:20 PM EST on 2/08/22 |
|
myFranklin Login |
The myFranklin website is down and is not accepting logins. A maintenance page is displayed.
UPDATE: Resolved |
Reported at 8:20 AM EST on 1/31/22
RESOLVED: 8:40 AM EST on 1/31/21 |
|
myFranklin Login |
The myFranklin website will not accept logins. Our admins are aware of and working to resolve this issue as soon as possible. In the meantime, please use this URL to access Canvas https://franklin.instructure.com.
UPDATE: Resolved |
Reported at 12:08 AM EST on 1/11/22
RESOLVED: 8:40 AM EST on 1/11/22 |
| Franklin.edu and myFranklin |
Franklin.edu Outage - Admins are working to restore access.
Additionally, Canvas is still operational, but the myFranklin landing page to get to Canvas is not working. Access will be restored soon.
UPDATE: Resolved
|
Reported at 4:04 PM EST on 1/6/22
RESOLVED: 4:20 PM EST on 1/6/22 |