The following systems are administered or monitored by the University IT Department.
Service | Description | Health |
BlueQuill | Undergrad Course System | Operational |
Canvas | Doctoral / Graduate Course System | Operational |
Gateway | University Mobile Application | Operational |
Office365 | Email, Teams, OneDrive, and More | Operational |
Zoom | Online Meeting Platform | Operational |
Student Information System | Self Service and Colleague | Operational |
E-Textbooks | VitalSource, McGraw-Hill, Pearson, and more | Operational |
Customer Relationship Manager | Mass communication platform | Operational |
Document Management System | OnBase | Operational |
Public Website | Franklin.edu | Operational |
Admissions Application | apply.franklin.edu | Operational |
Request Tracking System | Used for IT Requests | Operational |
Business Reporting Service | Internal Reporting Tool | Operational |
Network Resources | On-Campus WiFi and VPN | Operational |
List of Issues
Service | Issue | Status |
Pearson E-Textbooks and Courseware |
Pearson is experiencing issues with their online services. The most common Pearson platform used in Franklin University courses is myLab.
|
Discovered at 11:59 AM EDT, 11/25/2020 RESOLVED: Time undetermined. |
Talisma |
Many users unable to access the application and log in fails. |
Discovered at 11:40 AM EDT, 11/24/2020 RESOLVED: at 11:51 AM EST, 11/24/20 |
myFranklin |
The myFranklin landing page to enter Canvas or BlueQuill is slow to load courses, and in some cases is not loading at all. |
Discovered at 7:57 AM EDT, 11/09/2020 RESOLVED: at 10:45 AM EST, 11/12/2020 |
Office365 |
Some services such as Email, Teams, and OneDrive not accepting log in. |
Discovered at 2:45 PM EDT, 10/07/2020 RESOLVED: at 4:48 PM EST, 10/07/2020 |
Office365 |
Some services such as Email, Teams, and OneDrive not accepting log in. |
Discovered at 5:58 PM EDT, 9/28/2020 RESOLVED: at 10:22 PM EST, 9/28/2020 |
Self Service |
Users were not able to log into the service. |
Discovered at 2:33PM EDT, 9/13/2020 RESOLVED: 9/13/20 at 4:19 PM EST. |
Canvas |
Canvas is experiencing a degradation of service. |
Discovered at 10:30AM EDT, 8/24/2020 Canvas is working on a fix. RESOLVED: 8/24/20 at 2:36 PM EST. |
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