Below are IT Change Windows for which some systems may be down for planned maintenance.
- Tuesdays 12AM to 6AM Eastern Standard Time
- Fridays 12AM to 6AM Eastern Standard Time
- Saturdays 12AM to 6AM Eastern Standard Time
The following systems are administered or monitored by the University IT Department.
| Service | Description | Health |
| BlueQuill | Undergrad Course System | Operational |
| Canvas | Doctoral / Graduate Course System | Operational |
| Office365 | Email, Teams, OneDrive, and More | Operational |
| Zoom | Online Meeting Platform | Operational |
| Student Information System | Self Service and Colleague | Operational |
| E-Textbooks | VitalSource, McGraw-Hill, Pearson, and more | Operational |
| Customer Relationship Manager | Mass communication platform | Operational |
| Document Management System | OnBase | Operational |
| Public Website | Franklin.edu | Operational |
| Admissions Application | apply.franklin.edu | Operational |
| Request Tracking System | Used for IT Requests | Operational |
| Business Reporting Service | Internal Reporting Tool | Operational |
| Network Resources | On-Campus WiFi and VPN | Operational |
List of Recent Issues
| Service | Issue | Status |
| Canvas |
Nationwide Issue with Canvas being down. Canvas is reporting the issue and working to resolve.
|
Discovered at 4:31 PM EDT, 3/25/2021 RESOLVED: at 10:27 AM EST, 03/25/2021 |
| Office365 | Microsoft Teams is not updating |
Discovered at 4:31 PM EDT, 3/15/2021 RESOLVED: at 6:49 AM EST, 03/16/2021 |
| Colleague |
Colleague is not loading.
|
Discovered at 9:40 AM EDT, 2/24/2021 RESOLVED: at 9:57 PM EST, 02/24/2021 |
| Office365 |
Teams Slowness. Some chats not responding and slowness entering meetings. Microsoft confirmed nationwide issue.
|
Discovered at 12:14 PM EDT, 2/17/2021 RESOLVED: at 8:30 PM EST, 02/17/2021 |
| Admissions Application |
Currently Down - apply.franklin.edu
|
Discovered at 9:13 AM EDT, 2/03/2021 RESOLVED: at 2:03 PM EST, 02/03/2021 |
| BlueQuill |
The testing service inside of BlueQuill known as Testcraft is currently down. Tests through Testcraft will likely not be correctly submitted during this partial outage.
|
Discovered at 11:49 AM EDT, 2/01/2021 RESOLVED: at 6:07 PM EST, 02/02/21 |
| Student Information System |
Self Service course catalog was not loading and students could not register for courses.
|
Discovered at 10:25 AM EDT, 1/23/2021 RESOLVED: at 11:57 AM EST, 1/23/21 |
| BlueQuill |
The testing service inside of BlueQuill known as Testcraft is currently down. Tests through Testcraft will likely not be correctly submitted during this partial outage.
|
Discovered at 10:15 AM EDT, 1/20/2021 RESOLVED: at 8:54 AM EST, 1/21/21 |
| Pearson E-Textbooks and Courseware |
Pearson is experiencing issues with their online services. The most common Pearson platform used in Franklin University courses is myLab.
|
Discovered at 11:59 AM EDT, 11/25/2020 RESOLVED: Time undetermined. |
| Talisma |
Many users unable to access the application and log in fails. |
Discovered at 11:40 AM EDT, 11/24/2020 RESOLVED: at 11:51 AM EST, 11/24/20 |
| myFranklin |
The myFranklin landing page to enter Canvas or BlueQuill is slow to load courses, and in some cases is not loading at all. |
Discovered at 7:57 AM EDT, 11/09/2020 RESOLVED: at 10:45 AM EST, 11/12/2020 |
| Office365 |
Some services such as Email, Teams, and OneDrive not accepting log in. |
Discovered at 2:45 PM EDT, 10/07/2020 RESOLVED: at 4:48 PM EST, 10/07/2020 |