Computers, Phones, and Other Hardware

Employee Move, Add, and Change

• Move Add Change - New Hires, Transfers, and Terminations
• I Need a Contractor Account and Technology Access

Printers

• I Need Printer Access
• Student Wireless Printing in the Library and Frash Lobby
• Secure Printing on HP Printers
• Printers Missing from the List of Available Printers
• Print and Toner Scammers

Computer

• Questions and Tools for Working Remote
• I Need a New Computer or Other Hardware
• I Need Guest Account Access
• My Browser Says myFranklin is Not Secure
• Technical Support and Equipment Requests during Work From Home Mandate
• Working from Home

See all 10 articles

WiFi and Network

• I Need to Access Faculty/Staff Network Resources in a Classroom
• I Need VPN Access
• Using VPN
• Guest WiFi Access at Franklin University
• Franklin University WiFi
• Eduroam WiFi Access for on Other Campuses

A/V Equipment and Conference Rooms

• I Need Technical Event Support
• Franklin Classroom Technology Directory
• Staff and Student Meeting Spaces with Social Distancing
• Share Your Laptop Screen in any Conference Room
• Using Kramer VIA Presentation Software to Share Your Screen
• Franklin Conference Room Technology Directory

See all 15 articles

Desk Phone

• I Need a New Desk Phone
• Forward All Calls from My Desk Phone
• Transferring with the Call Management System
• Setup and Use of a Software Phone on Your Laptop
• Using Desk Phones
• Voicemail Inbox Configurations

See all 8 articles

Mobile Phone and Services

• I Need a Mobile Phone or Hot-Spot