Audience: Franklin University University members that have questions about passwords and account management.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Topics
1. I Don't Know My Password (taking courses, applicant portal, email, and more)
2. I Know My Password and Wish to Change It
3. Keep from Getting Locked out of my Account
4. I Forgot My Student Application Password (when applying for admission)
I Don't Know My Password
If you are taking courses or your have recently completed your application and do not know your password for Franklin University systems:
1. Navigate to our password manager, password.franklin.edu.
2. Click on the Set/Recover Password button (shown in red). You can also use the Forgotten User Name button (shown in blue) if you are unsure of your username.
3. When prompted, you will need to enter your recovery email address. We most likely have a personal email address on file for you. For recent applicants, this email address is the email address you used when applying. You can alternatively enter your username into this field.
4. When prompted, click Continue. Check the personal email address indicated for further steps to recover your password.
If you are unable to reset your password using this method (above), you may contact the Help Desk for next steps. helpdesk@franklin.edu
I Know My Password and Wish to Change It
You can reset your existing password for Canvas, email, and more.
1. Navigate to the Franklin University password manager, password.franklin.edu.
2. Log in with your current username and password, just as you use for Canvas or the applicant portal.
3. Click on the Change Password button to change your password. Password criteria will be displayed to make sure your new password meets the correct format. You may not use any former password as the system will recognize an old password you used for Franklin University.
You will be prompted to wait a few seconds after changing the password. Please allow the password to change before logging out. The change may take up to 15 minutes to apply to your email account/Office365.
Keep from Getting Locked out of my Account
You can set a recovery email to make sure you don't get locked out.
1. Navigate to the Franklin University password manager, password.franklin.edu.
2. Log in with your current username and password, just as you use for Canvas or the applicant portal.
3. Choose the Recovery Email option.
4. Enter your personal (non-Franklin) email address and press Confirm.
5. Check your personal email for a code that will need copied and pasted in the next step. Copy and paste the code from your email into the box and press Check Code.
6. Now your personal email address has been confirmed. Should you get locked out of one of our systems, you can use this email address to recovery your password again at: password.franklin.edu
I Forgot My Student Application Password (when applying for admission)
Prospective and returning students may log into an existing application by entering their email address and application password in the "Continue an Existing Application" field:
If you do not know your password, you will need to click on the "Forgot your password?" link to create a new password. This password cannot be reset by the Help Desk.
Clicking on this box will bring up a new window where you may create a new password.
Submitting this form will send an email to your provided email address. This email will contain a link that you must click on to active the new password. Please note that some email providers may mark this email as Junk or Spam, so it is recommended to check any Junk or Spam folders if the message does not appear in your Inbox.
Once your password has been activated, you may return to the apply.franklin.edu page and log into your application with the new password.
NOTE: If the "Forgot your password?" link does not recognize your provided email address, it is recommended to contact Admissions directly:
- Undergraduate Admissions: admissions@franklin.edu
- Graduate and Doctoral Admissions: graduate.admissions@franklin.edu
Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request