Audience: Franklin University's FranklinWORKS Marketplace Members taking Coursera Courses.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Topics
Why Could I Be Presented with Account Relinking Options?
Authorization to the FranklinWORKS Marketplace has changed a few times over the past years. Here are some scenarios that may result in the need for account relinking.
1. If you are having trouble logging into your Coursera courses using your personal email address, and a password you set when signing up at the FranklinWORKS Marketplace, please see below for options to relink your account.
2. Additionally, if you signed up for a FranklinWORKS Marketplace account before 11/1/24 and were given a FranklinWORKS account rather than using your own email address or social account to sign up.
- Process that applies to accounts that originated before November 1, 2024
- Style of such account like a username: demo0002 -or- demo0002@email.franklin.edu
3. You previously accessed Coursera using an email or social account before signing up at the FranklinWORKS Marketplace using the same account email.
4. You have used different websites for when authenticating into Coursera such as Coursera.org in one instance and using the FranklinWORKS Marketplace website in another instance.
1. You previously accessed Coursera using an email or Google account before signing up at the FranklinWORKS Marketplace using the same account email.
2. You signed up for a FranklinWORKS Marketplace account and were given a FranklinWORKS account rather than using your own email address or Google account to sign up.
- Process that applies to accounts that originated before November 1, 2024
- Style of such account like a username: demo0002 -or- demo0002@email.franklin.edu
3. You have used different websites for when authenticating into Coursera such as Coursera.org in one instance and using the FranklinWORKS Marketplace website in another instance.
4. You have used a single Google email account for more than one option to access the FranklinWORKS Marketplace.
How to Relink my Account
The relinking process is explained using the FranklinWORKS Marketplace log in. Screens may look somewhat similar to this when presented with relinking options from coursera.org, but the process may vary slightly.
1. Click on the Log In button on the FranklinWORKS Marketplace website.
2. If you are presented with the following screen after having already accessed your Coursera courses before, relinking might be necessary.
- If you recently signed up for Coursera courses through the FranklinWORKS Marketplace and this is your first time seeing this screen, then simply click I'm a new Coursera user to proceed as intended. Otherwise, proceed as directed below.
3. Select Forgot Password
4. Enter your email address and select Send Password Reset.
- For those who signed up for accounts prior to November 1, 2024, enter your Franklin email. Your Franklin email uses the format: [username]@email.franklin.edu.
- For those who sign for accounts from November 1, 2024 onward, enter the personal email address or Google account used when signing up to take Courses.
5. Log into your email. Use the link in the email you receive from Coursera to reset your password. To clarify, the password change in the step above sets your password to coursera.org. This doesn’t change your password to the FranklinWORKS Marketplace, but instead links both accounts together.
- For those who signed up for an account prior to November 1, 2024. log into https://mail.franklin.edu with your username and password to check your mail. For the first-time login, you might need to set up multi-factor authentication as a part of our security practices.
6. Navigate back to and click on the Log In button on the FranklinWORKS Marketplace website.
7. You will be taken to the Coursera login page, enter the new password (that you just set) and click Continue.
8. If presented with this screen, click Re-link account to relink your accounts.
Important: You should only be presented this option anytime there is an account change. However, for best results, logging in the same way every time will reduce the likelihood of being presented with relinking options frequently. For best results, use the same authentication methods at the FranklinWORKS Marketplace website each time.
Further Support
- Help with taking courses and course functionality: https://www.coursera.support/s/learner-help-center?language=en_US
- Payments and refunds: FWMarketplace@franklin.edu
- Account creation, password, and sign-up questions: helpdesk@franklin.edu