Audience: Franklin University Staff and Faculty given Creative Cloud access.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
When logging in, please keep in mind the following.
1. Your email for your Creative Cloud account is your staff/faculty email address.
- For some older Creative Cloud accounts, your Adobe password is not connected to your main Franklin password. If you have any trouble remembering your password for Adobe, please contact the Help Desk and we will switch your account to the newer style, which uses your SSO (main) password.
- For newer accounts, your password is tied to your SSO (main password) that you would use for email, Canvas and more.
2. When logging into adobe.com or your Creative Cloud application and facing this screen
- If you have a local password for Adobe (not connected to your SSO/main password).please select the Personal Account.
- Or select Company or School Account for those with newer accounts which will use your SSO (main) password. If you are unsure when account type you have, please contact the Help Desk.
3. Next, when facing this screen, please select the following option:
If you have any further questions, please let us know.