Audience: Franklin University Staff and Faculty given Creative Cloud access.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
As of April 2023, Adobe Creative Cloud administrative changes has resulted in many members being logged out of all Creative Cloud services, including Acrobat.
When logging in, please keep in mind the following.
1. Your Adobe password is not connected to your main Franklin password. Your email for your Creative Cloud account is your staff/faculty email address. However, if the password needs reset, you will need to go through Adobe’s password reset process, which can be found when trying to log into adobe.com.
2. When logging into adobe.com or your Creative Cloud application and facing this screen, please select the following:
3. Next, when facing this screen, please select the following:
If you have any further questions, please let us know.