Audience: Franklin University students taking courses with e-textbooks offered through Yuzu.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
If your e-textbooks are offered through another publisher besides Yuzu, instructions will differ from those below. For a full list of e-textbook training resources, please click here.
1. Yuzu E-Textbooks in Franklin University Courses
2. Mobile Access for Yuzu e-textbooks
3. Troubleshooting Yuzu Access Issues
4. Access to Yuzu Textbooks After End of Course
Yuzu E-Textbooks in Franklin University Courses
1. Log into your course in Canvas
2. Click on the eReader in the course left-hand navigation.
3. Use the Read Now button to open the Yuzu eReader.
4. The first time you access a book through the Yuzu platform, you may be asked for permission so that Barnes & Noble College can access your account. Accepting this access is necessary to enter into the Yuzu platform through Canvas to view the book.
- Barnes & Noble College is the supplier of the e-textbook access, while Yuzu provides the platform to view and interact with the e-textbook.
5. After you have completed steps 3 and 4, you can use the Yuzu eReader to interact with the book.
Yuzu offers a number of tutorials on how to navigate, highlight, and make notes to your e-textbook here: https://customercare.yuzu.com/hc/en-us/categories/360000115887-Yuzu-Web-Reader-FAQs
Mobile Access for Yuzu E-Textbooks
The instructions below show how to access your Yuzu textbooks on iOS and Android. While the images shown are for iOS, the steps for Android are nearly identical.
1. In the Canvas Student app, log into your course and click the eReader link as shown below
2. This will take you into the eReader menu. Scroll to your book and click Read Now
3. After your textbook loads, you should see a small popup at the bottom of your screen informing you about the Yuzu app. Tap on the link in the popup.
4. The following screen will appear, and you can tap the download link to head to the app store and install the iOS Yuzu app.
5. Install the Yuzu eReader app.
6. Once the app is installed, switch back to the Canvas Student app and tap the blue "Launch App & Sign In" button. You'll get a popup asking if you want to open with the "Yuzu" app. Tap Open.
7. The Yuzu app will open and automatically take you right into your textbook.
Troubleshooting Yuzu Access Issues
If you are missing access to a book in the Yuzu app, please try the following steps.
1. First log into the Yuzu book through Canvas. See the instructions in the first section of this article for more information. You first need to access a new book through Canvas before accessing through the book through the website (Yuzu.com) or the mobile app for the correct transfer of licensing information.
2. If promoted, it would be advised to accept all cookies when accessing the Yuzu site. Failing to accept cookies has sometimes resulted in unintentional display errors with missing content on the screen.
- To accept cookies for a site, please see the following link (instructions for Chrome - please click here)
- An indication of cookies not allowing full site functionality to load may show up with the eyeball icon in Chrome (as shown below)
3. If you are concerned if you have opted-out of access to the book, please see the following article: https://support.franklin.edu/hc/en-us/articles/360046700194-Opting-out-of-E-Textbooks-through-Canvas-
4. In the mobile app, you can use the following icon to verify new book are added to your view.
5. If you have purchased a book through Barnes & Noble College for school, rather than gaining access through inclusive access, than the book may be available through a different application called Vital Source Bookshelf. Many courses offer inclusive access rather than asking students to purchase the book on their own. For a complete list of books for each term, please see the following link: https://www.franklin.edu/current-students/academic-resources/textbooks
For further support, please see the following information for contacting Barnes & Noble College:
- Call: 877 230 0729
- Email: firstname.lastname@example.org
Access to Yuzu Textbooks After End of Course
Yuzu textbooks are licensed. Length of access depends on how long it was licensed for, and varies by course. Once the course ends, students may lose access to a textbook.
Students who want to access a textbook from a course they previously took can check for access by logging into Canvas, clicking Courses in the global navigation menu, choosing the past enrollment course, and trying to access the textbook through the eReader there. They can also try logging directly into Yuzu (yuzu.com) on their computer or on the Yuzu app to see if the book is available.
Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request