Audience: Franklin University users are experiencing issues with being automatically signed into external resources such as textbook platform.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Some external content and tools, such as textbook platforms, will utilize cookies to automatically sign you in when clicking a link on a Franklin site. This will benefit the user by not requiring them to sign in, but it also may be needed for other content to work properly. Below are the steps for specific browsers to allow cookies to work correctly when connecting to external resources.
Topics
1. Safari
2. Chrome
3. Firefox
4. Edge
Safari
The Safari web browser has a Prevent cross-site tracking setting that will block cookies, website data, and trackers. If you are experiencing issues with external content loading correctly, you can turn off this setting. Please see the article below, published by Apple. Note that the article talks about enabling the feature, so you will need to uncheck the settings.
Prevent cross-site tracking in Safari on Mac - Apple Support
Chrome
The Chrome web browser allows third-party cookie blocking. If you are experiencing issues with external content loading correctly, you can enable third-party cookies. Please see the article published by Google below to allow these cookies. Note that you can either allow all third-party cookies or allow cookies on the franklin.instructure.com domain.
Firefox
The Firefox web browser has an Enhanced Tracking Protection setting that will block cookies and trackers. If you are experiencing issues with external content loading correctly, you can turn off this setting. Please see the article below, published by Mozilla, to allow these cookies. Note that you should navigate to your Franklin Canvas page before turning off the Enhanced Tracking Protection setting.
Enable third-party cookies for specific sites
Edge
The Edge web browser allows third-party cookie blocking. If you are experiencing issues with external content loading correctly, you can enable third-party cookies. Please see the article published by Microsoft below to allow these cookies. Note that you can either allow all third-party cookies or allow cookies on the franklin.instructure.com domain if you select "Include third-party cookies on this site" when adding the domain to the allow list.