Audience: Franklin University members that need to use live closed captioning for Zoom meetings.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.

Third-Party Closed Captions

Instructor Procedure
Student Procedure
Transcriber Procedure

Related Information

Third-Party Closed Captions

Instructor Procedure

The instructor is responsible for scheduling the Zoom Meet session, sharing the Meet session information with the Transcriber, and changing the settings to allow participants to present. Be sure to speak clearly and not too quickly. Keep an eye out for non-verbal feedback asking you to slow down your speech pace.

Schedule the Zoom Meet Session via myFranklin, as seen here*: Scheduling a Meet Session/Office Hours. *It would be easiest to schedule a reoccurring meeting if at all possible.
Share the meeting information directly with the Transcriber for your class*. Here is a template you can use when contacting your Transcriber: *This information should be shared directly by the Disability Services Department. If you do not have this information, please contact the Department via email at Accommodate@Franklin.Edu. If this is a reoccurring meeting, the Meeting ID only needs to be shared once.

Hello Mr./Ms. [NAME],

Here is the Zoom Meeting ID for the [COURSE NAME] course: [MEETING ID]. Remember to select “Join” from within the Zoom desktop client and type the Meeting ID mentioned previously. Please report any issues or questions you may have directly to the Help Desk.
Start the Meet Session at the scheduled time, as seen here: Hosting a Meet Session/Office Hours.
Once started select "^" just next to the Share button from the meeting control bar and Choose "Multiple participants can share simultaneously". This will allow the transcriber to share their own screen to present the third-party software.
Start recording, as seen here Recording and sharing Zoom Session, and move forward with your Meet Session.

Student Procedure

Students will need to have multiple screens to effectively use this Closed Caption method. Students will need to install the full Zoom Desktop application and sign in. This can be completed by following the steps, via Installing and Signing into the Zoom app. Once signed in please follow the steps provided directly by Zoom, as seen here, Using Dual Monitors with Zoom, to allow Zoom to use two screens. Once this feature is on and you join the meeting you will see both presenters' screens. You can place them side by side or keep them on separate screens.

Transcriber Procedure

The Transcriber is responsible for sharing their third-party software for the student to read. You will need to install the Zoom desktop application and sign in with your Franklin Zoom account* in order to transcribe successfully. Instructions to install and sign into Zoom can be found here, Installing and Signing into the Zoom app. Transcribing can be accomplished by a few different methods. Please follow up with your contact at DSC for further information. *If you do not have an account or need a password reset, please contact the Technology Help Desk, via Technology Support.

Launch the Zoom desktop application.
Join the Meet Session with the Zoom Meeting ID provided by the instructor*. *If you did not receive this information please contact the instructor of the class.
Mute your mic and select "Share".
Here you will be presented with the option to share entire screens or specific applications. Please open and select the third-party software you will be captioning with and select "Share".
This will open the selected application and place a green outline around it if not fully maximized. You can see the myFranklin webpage as an example .
You can now use the third-party software to input the closed caption data.