E-Textbook Support

Audience: Franklin University Students looking for support regarding their e-textbooks.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.

The Franklin University Help Desk can provide support for e-textbooks. However, more extended support of some issues can be provided by Barnes & Noble College. Barnes & Noble College is our distributor of e-textbooks, and they work with many e-textbook platforms (such as VitalSource, McGraw-Hill, Pearson, and more). 

Common Issues

I cannot open or access my e-textbook

1. Please see our training guides about these issues here: https://support.bluequill.com/hc/en-us/categories/360001029514-E-Textbooks

2. If you are unable to find the solution you are looking for, you may contact the Help Desk. For hours and contact methods, please visit: helpdesk.franklin.edu

I can access my e-textbook, but I need help using my e-textbook platform 

1. Please see our training guides about these issues here: https://support.bluequill.com/hc/en-us/categories/360001029514-E-Textbooks

2. You can contact MBS Direct, Franklin University's e-textbook vendor for extended support for using the e-textbook platform (formerly called MBS Direct): https://www.mbsdirect.net/

Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request