I cannot find my email submission receipt after I submitted an assignment

Audience: Franklin University students using BlueQuill and Office 365 email.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.

There are 3 possible reasons why you are not seeing an email submission receipt.

1. You may have pinned a document to an assignment, but not submitted it. Submission receipts are sent when the document is submitted, not when it is pinned (uploaded). See step 6 in the following article for more details: https://support.bluequill.com/hc/en-us/articles/210913907-Submitting-Assignments#upload 

2. The submission receipt email may be in the Focused Inbox folder in their email. Some emails get accidentally routed to that folder by mistake. For more information about Focused Inbox: https://support.bluequill.com/hc/en-us/articles/360010603873-Focused-Inbox-for-Office-365-Email 

3. You may have blocked the email address Franklin uses to send the confirmation email. To check and remove that block:
   1. Log into your student email.
   2. In the Setting Menu (gear icon), search for Block or Allow.
   3. In the Block or Allow menu, scroll down to the Blocked Senders list. 
   4. Remove any email address that shouldn't be blocked using the trash can icon. Franklin confirmations will come from: Automated_Process_DO_NOT_REPLY@franklin.edu

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