Audience: Franklin University staff and faculty using Outlook software for their email.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
- If Outlook is not downloading new messages, please verify it is not in Offline Mode
- If Outlook is in offline mode, please follow the steps here to get back online: Switch from working offline to online,
- If you are not offline and you are still unable to send messages, the issue can be related to file attachment size which is addressed in this article: Send or delete a stuck email
- If there is an issue with a particular message that is stuck in your mailbox, please view this video from Microsoft.