Using Desk Phones

Audience: Franklin University Faculty and Staff that have been deployed a desk phone.
Disclaimer: The results and functionality of the following article only apply to the audience listed above. 

The most common functions needed when using your phone is forwarding all calls to another phone line, such as a cell phone when working off-campus. 

CALL FORWARD
To Activate When your phone is idle, press the CFWDALL soft key Enter the extension or the full phone number of an external number (press "1" and then the  10-digit phone number), OR press MESSAGE key for sending calls directly to Voicemail

Additional training and functionality is listed in the image below. 

Wish to log a request with the Help Desk? Use your Franklin University username and password to login: Log A Request